aeontimeline

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Opening Timeline

Reed
Mon, 11 Apr 2016 18:05:18 GMT

Okay I'm at a total loss, I've spent all morning working on a new time line in version 2 but when I open it, its blank and seems to be stuck. I can open a timeline from v1 no problem but the new time line does not open to where I left off when I closed it....What's the deal?

Reed
Mon, 11 Apr 2016 18:24:37 GMT

Wow this is terrible - event viewer is stuck and won't collapse. Cannot view by arc all just because I saved and exited the program? Very disappointing considering the time I've now wasted. Going to wait for a response but this is looking very much like a bust

Matthew Tobin
Mon, 11 Apr 2016 22:20:48 GMT

Hi Reed, Sorry you are experiencing issues - it does sound like you've encountered a bug in the program. It isn't something that has been reported during beta testing or by other users after the launch, so I expect it is going to be related to your file. The quickest way for me to find and fix it would be if you can email the timeline to us at support@scribblecode.com Obviously, the contents of the file will be kept completely confidential. I am planning to put out an update with a couple of bug fixes today, so if you can send it to me in the next few hours I can investigate the cause and fix any bugs as part of that release. I may also be able to correct your file and send it back to you. Regards, Matt

Matthew Tobin
Tue, 12 Apr 2016 06:05:42 GMT

Hi Reed, Thanks for emailing through the file. I have just released version 2.0.3, which should resolve this issue for you. Please let me know if the problem persists. Regards, Matt