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Can't import old aeon file - Invalid Arc Error

jaroch
Fri, 17 Jan 2020 21:56:58 GMT

The document "[Docname] could not be opened. Old timeline format event has invalid arc." Any ideas on how to get this open in Aeon 2 or to extract the data? [Aeon2 Import Error](//muut.com/u/aeontimeline/s1/:aeontimeline:Ui5M:aeon2importerror.jpg.jpg)

aeonjess
Mon, 20 Jan 2020 04:54:12 GMT

Hi, I think I emailed you about this already, but if you email us your timeline file at support@aeontimeline.com, then we will be able to work out what the problem is and hopefully fix it so it can be opened in Aeon Timeline 2. Jess