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"Could not decompress file to temporary directory"

rolandguah
Sat, 06 Feb 2021 21:05:24 GMT

Dear all, I just lost 3 weeks of work 😱😱😱 my file won't open and I get a "The document myfile.aeonzip could not be opened. Could not decompress file to temporary directory" Any idea if I can turn this thing around and find all my work again? 🙏🙏🙏

aeonjess
Mon, 08 Feb 2021 04:21:26 GMT

Hi, This message can appear if you are running out of space on your computer (both your local drive and where you have stored the file), especially if you have lots of attachments, so that is one thing to check. Are you able to email us the timeline file at support@aeontimeline.com ? This might help us work out if we can get any of the information from the file. Otherwise you can check what has been saved in your Automatic Backups. If you go to File->Options (Windows) or Aeon Timeline 2->Preferences (Mac), you see see under Automatic Backups a folder listed where they are stored whenever a file is closed. You might be able to find an older version that opens in there. Jess