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Image not exporting with expanded events

Thu, 14 Apr 2016 19:37:42 GMT

Hi, I just downloaded the trial version of Aeon 2 on Mac OS 10.9.5. I created two events in a 'project management' document, and the second one has several child-events. I have the event expanded to show all the children. Then I chose File/Export to/Image and in the dialog picked 'current window'. The exported pdf shows only the collapsed bars for the two main events, not the children. I cannot print the timeline with the events expanded to show children either. Not sure if there is a bug or if I'm missing something.

Matthew Tobin
Thu, 21 Apr 2016 02:28:53 GMT

Hi, Sorry for the delayed response. This should be fixed in 2.0.3, which was released yesterday. Matt

Mon, 02 May 2016 16:06:59 GMT

I am still experiencing the same behaviour in 2.0.

Mon, 02 May 2016 16:07:17 GMT


Wed, 16 Nov 2016 17:35:08 GMT

I have 2.1.3 and I still have the same issue, printing/saving to pdf, no matter what settings I select child events will not "Print" in an expanded view. They will only display as collapsed.

Wed, 16 Nov 2016 17:39:22 GMT

In my case, I am selecting File/Print/Between Dates. Then I've tried both selecting "Print Expanded Groups Only" and de-selecting that option. But, both produce the same results. The child/nested events will not "print" as expanded events.

Sun, 20 Nov 2016 16:05:31 GMT

I've just discovered that I'm having the same issue - printing shows a blank box for any child items.

Mon, 21 Nov 2016 22:14:09 GMT

Hi guys, The "Print Expanded Groups Only" option does not refer to child/nested events. It refers to the groups that your events by be displayed in if you have used the "Group By" function (ie. Group By Person, Character, Arc etc.) If you want to print child/nested events you need to expand them first in the timeline as what your timeline is displaying is what gets printed. Jess

Sun, 05 Mar 2017 16:49:29 GMT

Hi Jess, I'm afraid the export function does collapse events when exporting. I have a timeline with a hierarchy of events several levels deep. When I export my timeline to PNG or PDF, and select the option to export the entire timeline, I get an image with some events expanded, and others collapsed. I've double-checked that my events are all expanded, and saved the project. Still some events export in collapsed state. If I close and reopen the project, the events that export in collapsed state, also appear collapsed in the reopened project. But I can't figure out how Aeon decides which events to keep collapsed: like I said, some events open and export in expanded state. For instance: I have a top-level event "On-screen timeline". Within that event is a child event "Part 1". In Part 1, there are three chapters. I have previously saved the project with all three chapters expanded. But when I reopen it, Part 1 is expanded, Chapter 3 is expanded, but Chapters 1 and 2 are collapsed. And Chapters 1 and 2 also export in collapsed state, regardless of their expanded state on my screen. And there seems to be rhyme nor reason to the behavior: Part 2 opens expanded, but of its four chapters, only Chapter 3 opens expanded; 1, 2 and 4 open collapsed. And Parts 3 and 4 both open collapsed. The only thing the collapsed events have in common is that they all have a duration less than 3 hours; all events that open expanded have a duration over 4 hours. Could it be that Aeon has a cutoff at 3 hours?

Mon, 06 Mar 2017 23:07:23 GMT

Hi, Thanks for reporting this to us. We will look into the problem and try to replicate in on our end to work out what the issue is. Jess

Tue, 07 Mar 2017 06:09:03 GMT

Thanks, Jess. There is a relation with the zoom level, it seems. Zoom level is set to days, and that makes brief events (<3hrs) collapse upon save and reopen, and upon export to PDF/image. Setting the zoom level to hours keeps the events expanded, but leads to an absurdly large export file. Ideally, export would use the expanded state of the events as represented on scren.

Mon, 12 Mar 2018 13:47:47 GMT

I am finding the same behaviour, I can't seem to figure out how to print a trivial timeline that shows the multiple tasks that make up a larger task. All I get is a huge empty box bounded by a green line.

Matthew Tobin
Thu, 15 Mar 2018 01:35:58 GMT

Hi, What version of Aeon Timeline are you using? We believe this should be fixed in the most up to date release (2.2.6), but if you still are experiencing the problem, if you are able to email us your timeine at, this would be helpful. Are you using the Export Image/PDF function, or the Print function? Jess