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Sync Settings Menu Won't Open (Again)

fivethorns
Wed, 04 Dec 2019 22:30:51 GMT

With a Scrivener project open in Aeon Timeline, clicking the gear icon does not reopen the settings menu to change which timeline fields sync with which Scrivener custom metadata fields. Going to the menu Sync > Sync Settings also doesn't work. There's been more than one lengthy discussion here about this issue since 2017, and I'm sorry to be the squeaky wheel who reports it's still happening. My previous bug report identified special characters in Scrivener custom metadata fields as the culprit. But I thought this had been fixed in an update and made the horrible mistake of syncing my project with custom metadata containing parentheses. Now Aeon is not linking roles to Scrivener metadata, and I can't open the sync settings menu to fix it. I have hundreds of events synced, I'm on a publishing deadline, and the prospect of unlinking the entire Scrivener project and re-syncing it just so I can access the settings menu once (and then have it break again) is not viable. I really, really hope this bug will be fixed someday. In the meantime, Aeon users, learn from my disas ter and never, ever use parentheses or slashes in a custom metadata field in a Scrivener project you plan to sync with Aeon.

aeonjess
Fri, 06 Dec 2019 04:23:50 GMT

Hi, Sorry you have encountered this issue again. We are working on fixing this for the next update. In the meantime if you send through your Scrivener project and timeline file to support@aeontimeline.com we will at least be able to fix it for you so that the Project Sync Settings will open for you again. Jess

pete12000
Thu, 12 Dec 2019 03:00:24 GMT

I've run into this same bug. No Sync Settings menu anymore. When will it get fixed??? Can you release a hotfix or something? Like @fivethorns, one of my custom data fields is "Day #" which includes the pound sign, a special character. I can't confirm that it caused the problem. I was trying to figure out how to sync my event start dates (elapsed) with the Scrivener date field... without success... I created a few other fields along with it, I believe, so again: not 100% sure it's a special characters problem. Pete

aeonjess
Fri, 13 Dec 2019 23:59:37 GMT

Hi Pete, We are working on fixing this bug, but if you send through your Scrivener project and timeline file to support@aeontimeline.com, then we can look at the problem and fix the files so you can open the Sync Settings window again. Jess

fivethorns
Tue, 31 Dec 2019 19:44:08 GMT

Thank you for your replies, Jess. It's amazing to hear this fix is on the list for your next update! After waiting so long for this bug to be fixed, I can't wait for the update to drop. Will it be retroactive and fix currently bugged projects or only prevent the bug on new projects? (For copyright/legal reasons I can't send the files to your team, although I appreciate support offering to fix them.)

aeonjess
Wed, 01 Jan 2020 00:12:42 GMT

Hi, We can't confirm yet, but we would aim to have it so that it would fix projects with the current bug. Jess