Open full view…

4-5 second freeze every time something has been changed

Tue, 04 Sep 2018 08:29:47 GMT

Hey there, my timeline is pretty huge, there are many events as well as pictures. I added them before the update which put every picture in the project file itself. After this update the project grew to about 150 MB. Every time I save the timeline it takes about 4 to 5 seconds. This was a bit annoying, but not a huge issue. However since the last update this freeze occurs every time I change something. At first I thought it was some kind of auto save, but it's not. The project file does not change it's modification date. I tried to look for an option to not store all files in my project file (to decrease the saving time) but I couldn't find anything. It's not a problem if the program needs 4-5 seconds to save my timelime, but freezing every time I change something makes it quite impossible to do anything at all. In Regards CreativeMD

Tue, 04 Sep 2018 23:43:16 GMT

Hi CreativeMD, There shouldn't have been anything in the most recent update that should have slowed down the performance of the timeline. What operating system are you using, and how many events does your timeline have? When you updated the first time, the program asked if you wanted to change your image links to attachments, which is why every picture was put in the timeline file. If you haven't made too many changes from this file, you can open the older file again and not choose this option and they will stay as links. Or you can go through and change them back manually, however I assume this might be too cumbersome if your timeline is very large. Jess

Wed, 05 Sep 2018 08:50:03 GMT

Yeah, now I remember, unfortunately I hit the wrong option and it's already too late to go back, but I can live with that. I recorded a short video about the issue:

Fri, 07 Sep 2018 01:03:45 GMT

Hi CreativeMD, Yes that does look abnormally slow. Are you able to send through your timeline to ? This will help us diagnose the problem. If you create a new timeline, are you also seeing the same issue, or is it just the one file? You said you only saw this problem with the latest update? You can still download the older version from our website here: (version 2.3.9, the link is in the bottom right hand side). So in the meantime if this is causing you a lot of issues, you can use this version while we try to work out why it is slowing down so much. Jess

Fri, 07 Sep 2018 17:34:24 GMT

Sorry, but unfortunately I can't send the timeline. I know it would really helpful, but the information is private. I can however provide some information about it. The timeline contains about 500 to 1200 events, ~40% of them have multiple images. Every event has a description, most commonly a few lines, but some of them also have around 400-1000 words. There are 3 categories in total. The timeline itself has a time span of about 2,5 years. There are quite a few dependencies between projects. Maybe the provided information helps to figure out the problem. I downloaded version 2.3.9 and everything works fine. Thanks for the help!