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4-5 second freeze every time something has been changed

creativemd
Tue, 04 Sep 2018 08:29:47 GMT

Hey there, my timeline is pretty huge, there are many events as well as pictures. I added them before the update which put every picture in the project file itself. After this update the project grew to about 150 MB. Every time I save the timeline it takes about 4 to 5 seconds. This was a bit annoying, but not a huge issue. However since the last update this freeze occurs every time I change something. At first I thought it was some kind of auto save, but it's not. The project file does not change it's modification date. I tried to look for an option to not store all files in my project file (to decrease the saving time) but I couldn't find anything. It's not a problem if the program needs 4-5 seconds to save my timelime, but freezing every time I change something makes it quite impossible to do anything at all. In Regards CreativeMD

aeonjess
Tue, 04 Sep 2018 23:43:16 GMT

Hi CreativeMD, There shouldn't have been anything in the most recent update that should have slowed down the performance of the timeline. What operating system are you using, and how many events does your timeline have? When you updated the first time, the program asked if you wanted to change your image links to attachments, which is why every picture was put in the timeline file. If you haven't made too many changes from this file, you can open the older file again and not choose this option and they will stay as links. Or you can go through and change them back manually, however I assume this might be too cumbersome if your timeline is very large. Jess

creativemd
Wed, 05 Sep 2018 08:50:03 GMT

Yeah, now I remember, unfortunately I hit the wrong option and it's already too late to go back, but I can live with that. I recorded a short video about the issue: https://i.imgur.com/1uEL7Ai.mp4

aeonjess
Fri, 07 Sep 2018 01:03:45 GMT

Hi CreativeMD, Yes that does look abnormally slow. Are you able to send through your timeline to support@aeontimeline.com ? This will help us diagnose the problem. If you create a new timeline, are you also seeing the same issue, or is it just the one file? You said you only saw this problem with the latest update? You can still download the older version from our website here: https://www.aeontimeline.com/download/ (version 2.3.9, the link is in the bottom right hand side). So in the meantime if this is causing you a lot of issues, you can use this version while we try to work out why it is slowing down so much. Jess

creativemd
Fri, 07 Sep 2018 17:34:24 GMT

Sorry, but unfortunately I can't send the timeline. I know it would really helpful, but the information is private. I can however provide some information about it. The timeline contains about 500 to 1200 events, ~40% of them have multiple images. Every event has a description, most commonly a few lines, but some of them also have around 400-1000 words. There are 3 categories in total. The timeline itself has a time span of about 2,5 years. There are quite a few dependencies between projects. Maybe the provided information helps to figure out the problem. I downloaded version 2.3.9 and everything works fine. Thanks for the help!

creativemd
Tue, 29 Jan 2019 10:21:50 GMT

Unfortunately this issue still persists in 2.3.16, but now the freeze comes in a little later. After adding a new event it works fine for like 2-3 seconds until it freezes.

creativemd
Tue, 29 Jan 2019 10:25:35 GMT

Is this some kind of autosave feature? If yes is there a way to disable that?

aeonjess
Sat, 02 Feb 2019 02:13:55 GMT

Hi, Sorry to hear you still have this problem, what is the file size of your timeline? Jess

creativemd
Sat, 02 Feb 2019 12:01:57 GMT

As I said earlier about 150 MB. It feels like the timeline saves after something has changed.

aeonjess
Mon, 04 Feb 2019 23:17:20 GMT

Hi, Yes there is an autosave feature in Aeon Timeline, however it is also available in 2.3.9 which you said worked for you, so I'm not sure it would be the problem. There is currently no way to turn it off, however we will look into this and consider adding an option to turn it off so that people can disable it if they have large file sizes. Jess

creativemd
Tue, 05 Feb 2019 09:29:20 GMT

I'm pretty sure v2.3.9 does not auto save. Otherwise it would lag as well and the file would change too, which is not the case. If i don't save the timeline manually the file won't be modified at all. An option to turn it off would be extremely helpful, looking forward to it.

aeonjess
Tue, 05 Feb 2019 22:42:55 GMT

Hi, The autosave function doesn't save the actual file you are using, instead saves a backup file to another location, which is deleted when you close or save your original file. It is there for the cases where your computer crashes etc. and you might lose your data. So you wouldn't see your actual file change, as this is not the one being saved. Jess

creativemd
Thu, 07 Feb 2019 15:22:54 GMT

Oh right, can't see a temporary file either. An option to turn off auto saving would be great.